How do I place an order on your website?
Once you have found your preferred product, just follow the steps below:
• Select the product and then click on ‘add to cart’, to add this product into your cart.
• Click on the ‘proceed to checkout’ tab to complete your order process
• At checkout, you will need to fill in your personal details and shipping address if you are a new customer.
• Click on your preferred payment option before clicking the ‘Place order’ button
If you encounter any problems while placing your order, do not hesitate to contact us on +2348171901000 or email us at email@example.com or contact us on Facebook, Instagram, Twitter or Google+
How do I register?
Kindly click on the account tab located at the top right end of our homepage.
A pop-up screen provides you with the option to, login if you are an existing customer or register as a new customer either by filling the form with some personal information. After updating the required fields, click on the submit tab to create your account.
What if I cannot find my particular product on ddpatech.com?
If we do not currently have your particular item, please inform us (contact our customer service team at firstname.lastname@example.org or call us on +2348171901000) as we are always looking to broaden our product selection and keep our customers satisfied. However, we have a variety of other products that are similar to what you want.
Can you deliver to me outside Lagos?
Yes, ddpatech.com delivers product to customers anywhere in Nigeria, but for delivery outside Lagos NO PAY on Delivery Platform.
When will I get my product after I place an order (delivery period)?
For delivery within Lagos, standard timeline is 1-2 days to your preferred address and for locations outside Lagos the standard time is 1-5 days to pick up point. As soon as your order is dispatched from our warehouse, you will be notified either through phone call, text message or an email.
Do you have an office address?
Yes we do. For all dealings and pick up customers. check our contact page to see our office google directions.
My items haven't arrived yet. What can I do?
If you haven’t received your items after the 5th day, kindly contact us on +2348171901000 or email us at email@example.com
How do I make payment?
ddpatech.com has three payment options to choose from:Bank transfer, Pay on Delivery or prepay via local and international Mastercard, VISA and Interswitch Verve cards. When you place your order on our website, these options are displayed and you can choose an option that is suitable for you. Please note that our credit card payment options are current not active now due to personal reasons.
Do you offer payments in installment?
This platform is not available for now…..
Are your prices negotiable?
Our prices have already been discounted to make them as competitive as possible. The prices are not negotiable.
Will my card details be safe?
Yes, we use ‘Secure Socket Layer’ (SSL) technology to encrypt your payment card to ensure your details are safe.
Why has my card been declined?
There can been several reasons why your card has been refused such as the use of a wrong PIN. For further details, please contact your card issuer.